Refund Policy — IS THIS REAL?

Changed your mind? That’s fine, you’re human (we assume). As a consumer in the EU you have a legal right to withdraw from your purchase. Here is how it works at IS THIS REAL?, in plain language.

The fact that our designs are limited 24-hour drops does not remove this right. You always have it for the period below.

1. Your right of withdrawal (14 days)

You have the right to withdraw from your order within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party you indicate, other than the carrier) take physical possession of the goods. For an order of multiple items delivered separately, the period runs from the day you receive the last item.

2. How to withdraw

To exercise your right of withdrawal, tell us clearly within the 14-day period. You can do this by:

emailing us at info@isthisreal.be with your order number and a clear statement that you withdraw, or
using the model withdrawal form at the bottom of this page (optional, not mandatory).

To meet the deadline, it is enough that you send your communication about exercising the right before the withdrawal period has expired. We will send you an acknowledgement of receipt without delay.

3. Returning the goods

After you notify us, send the goods back without undue delay and at the latest within 14 days of the day you informed us of your withdrawal. The deadline is met if you send the goods back before that 14-day period expires.

Please return items in their original condition. You may handle the goods only as you would in a shop to check their nature and characteristics. You may be liable for any reduced value of the goods resulting from handling beyond what is necessary.

4. Who pays for what

Return shipping: you bear the direct cost of returning the goods.
Original delivery: we refund the price of the goods plus the standard outbound delivery cost you paid. If you chose a more expensive delivery option than our cheapest standard one, we refund only up to the cost of that standard option.

5. Your refund

We will refund you within 14 days of the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earliest.

We make the refund using the same means of payment you used for the order, unless you expressly agree otherwise. The refund costs you nothing in fees.

6. Faulty or damaged items (this is separate)

The right of withdrawal above is your free “changed my mind” right. It is separate from your rights when something is actually wrong with the product.

A legal conformity guarantee of 2 years applies to consumer goods (art. 1649bis and following of the old Belgian Civil Code). If your item arrives damaged, defective or not as described, do not use the withdrawal procedure: contact us at info@isthisreal.be within a reasonable time with your order number and a photo, and we will arrange a free replacement or refund. You do not pay return shipping in that case.

7. Model withdrawal form

You only need to complete and return this form if you wish to withdraw from the contract. It is optional.

To NXTGN BV, Groothertogstraat 55, 1040 Etterbeek, Belgium, info@isthisreal.be:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

8. Contact

NXTGN BV
Groothertogstraat 55, 1040 Etterbeek, Belgium
Email: info@isthisreal.be
Phone: +32 474 54 64 65
Company number (KBO/BCE): BE 0804.481.079

Returns and Right of Withdrawal